NEW COLLECTION 2008

Terms & Conditions

Payment is by OFFLINE(Internet Banking, ATM transfer or cheque) or ONLINE(CREDIT CARD) Bank Account Details Name : Bengs Agencies Account No: 006-005-004-2 (DBS Current Account) Account No: 010-206130-0 (Standard Chartered Bank) Account N0: 053-05815-9 (POSB Savings Account) Procedures of purchasing Choose your items and click "buy" Checkout and see the total Amount payable For offline payment Made Total Amount payable to the above bank account by cheque, ATM transfer or internet banking Send a email to alice@e-shop.com.sg if you need more clarifications. Overseas Shipping Cost Calculation For overseas delivery rates, please refer to the following table. Please note that there is an additional charge of S$2.00 for registered post.  The system will base on your delivery zone, automatically calculate the cost by weight. Destination Weight Rates ZONE 1 Malaysia and Brunei Minimum ≥ 0.1KG ≥ 0.5KG ≥ 1KG ≥ 1.5KG ≥ 2KG $0.80 $4.00 $8.00 $12.00 $16.00 $25.00 ZONE 2/3 Countries in Asia and the Pacific Minimum ≥ 0.1KG ≥ 0.5KG ≥ 1KG ≥ 1.5KG ≥ 2KG $2.60 $12.60 $25.10 $37.60 $50.10 $75.00 ZONE 4 Countries in Africa, North & South America (including Hawaii), Europe and the Middle East Minimum ≥ 0.1KG ≥ 0.5KG ≥ 1KG ≥ 1.5KG ≥ 2KG $3.80 $17.80 $35.30 $52.80 $70.30 $90.00 Important Notice Please note that most of the stones, crystals and beads are man-made, shapes, colours and sizes may differ or vary. Parts such as "silver look alike" is not silver or silver plated. For security, postage by Registered mail will be preferred. Payment by concealed cash is acceptable but not recommended. It will be entirely at the buyer's risk. Exchange rate is 1US dollars to 1.7 Singapore dollars. Delivery to USA - Postage is a minimum of US$2.50 for 1 to 6 items and it will take approximately up to 14 working day. Most of the items are "one-off pieces", and only available whilst stock last. For Bulk Orders, please email to alice@e-shop.com.sg for more information. For US buyers, payment can be made at www.paypal.com Cancellation of Orders We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame. We will not entertain any cancellations once the order is confirmed and submitted by the customer. Confirmation of Orders We will send an electronic acknowledgement to the customer within 24 hours upon   successful submission of the electronic order. If items ordered are unavailable, a   message will be sent to the customer for further action. Exchange & Refunds All our goods sold are non-exchangeable and non-refundable. Feedback We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 91804262, Fax: 92732722, Email: alice@e-shop.com.sg Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to      BusinessTrust Secretariat      Mr. Ramesh Vakkiprath      35, Selegie Road, #09-25, Parklane,      Singapore 188307      Email: ramesh@cnsg.com.sg      http://www.commercetrust.com.sg Confidentiality of Transactions We treat all transactions and customers' particulars with the strictest confidence. Website Security Credit Card Transaction - e-shop.com.sg uses Paypal to transact your credit card payments. Your credit card details are collected over a secure server and submitted to the payment gateway, our credit card payment processor. The purchase details are encapsulated using encrypted and digitally-signed protocol, which ensure that the information passed is secure and tamper-proof. Your credit card and bank account information are stored only in encrypted form on computers that are not connected to the Internet. PayPal restricts access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. PayPal maintains physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information. PayPal test their security systems regularly and contract with outside companies to audit our security systems and processes. For more information on PayPal's security practices, please visit the PayPal Security Center.